Call Center Agent Training

Do you want to:

 

  • Improve client satisfaction?
  • Save time on the phone?
  • Avoid misunderstandings?
  • Achieve better results and more job satisfaction?
  • Learn skills that support your professional AND personal growth?
  • Get more job satisfaction?

A call center is a fast-paced environment, and working in a call center requires discipline and communications skills.

One of the main responsibilities of a call center agent is to keep customers satisfied, which requires that you can communicate well and remain calm and professional even in stressful situations.

If you are selling products/services via the phone (telesales), then you will need additional skills such as:

  • initiate telephone calls with enthusiasm and intent
  • get through to the decision maker – deal with the Gatekeeper
  • get the decision maker interested in you and your offering
  • confidently gather relevant information
  • overcome objections
  • establish commitment

Improving your skills and becoming a professional call center agent can set you apart from other call center operators and ensure more success and better results for you and your employer.

Our Call Center Agent Training is specifically designed to cater to, and augment, the needs and requirements of a call center agent and is suitable for aspiring and existing agents.

Contact us for your complimentary consultation.

Your unique Call Center Agent Training may include:

  • Telephone etiquette
  • Telemarketing calls
  • Building rapport
  • Power phrasing
  • Handling hostility
  • Inbound customer service calls
  • Best practices for placing callers on hold, transferring calls, leaving messages and documenting conversations
  • Techniques for handling ‘challenging’ calls
  • Proven techniques for a winning voice
  • Selling through service
  • Anatomy of a sales Effective email writing
  • Dealing with personal stress